Purchasing Errors

You may experience some errors when making in-app purchases. These can include:

• The in-app Pro Page not visible.
• A ‘Please wait. Transaction is pending.’ pop-up message appearing
• A ‘Your Purchase Could Not Be Completed’ pop-up message appearing

Quick Fixes

There’s a couple of things that you can do to help with this!

On Android

• Verify that you’re logged in with a valid Google account.
• Enter your Google Play account and check your payment method and billing address.
• Update your Google Play Store application.
• Restart the app. The servers may have been too busy to process your order at the time.

On iOS

• Ensure that In-App Purchases are enabled on your device. Go to Settings > Screen Time > Content & Privacy Restrictions > App Installations & Purchases > In-app Purchases.
• Check that your device is set to the correct time and date settings.
• Ensure that your Apple ID payment method is valid, and your credit card’s verification code has been entered correctly.
• Ensure that you’ve accepted iTunes Terms and Conditions: tap your account, log out of iTunes and log back in (Settings > Apple ID > Media & Purchases > Sign Out, then log back in).
• ​​​​​​​Contact your credit card provider and check whether your card has any restrictions on in-app purchases.